Ex2 Privacy Policy - User Privacy Protection

Ex2 is committed to protecting the privacy and security of users' personal information in accordance with Malaysian law. This policy explains how your data is collected, used, and protected.

Information We Collect

We collect various types of information to ensure a smooth and secure user experience:

  • Account information such as name, date of birth, phone number, and email address provided during registration.
  • Device and browser data including IP address, device type, operating system, and pages visited on our platform.
  • Local payment information including transactions via FPX, GrabPay, and Malaysian Ringgit (MYR).
  • Cookies and tracking technologies that help us understand platform usage and improve functionality.
  • Usage data including activity logs, access times, and interactions within the platform.

How We Use Your Information

Information collected is used to:

  • Providing, managing, and improving ex2 services.
  • Fast and secure transaction processing and deposits.
  • Fulfilling legal and security obligations.
  • Personalising user experience, promotions, and communications.
  • Identifying and preventing fraudulent activity and account misuse.

Cookies & Tracking

Ex2 uses cookies to ensure platform stability and performance, as well as to deliver a personalised experience.

You can manage your cookie settings through your browser, though this may affect certain platform features.

We do not use cookies to collect personal information without your consent.

Data Storage & Security

Ex2 stores your personal information on secure systems with SSL encryption technology and the latest security protocols.

We continually update our systems to prevent unauthorised access, data loss, or misuse of information.

Our staff and teams are trained to follow strict policies to maintain the confidentiality of user data at all times.

Sharing Information with Third Parties

We do not sell or rent your personal information to third parties without your consent.

Your information will only be shared with service providers that support ex2's operations, such as payment providers, and only for the purposes required.

These third parties are strictly governed by data confidentiality agreements and must comply with our security standards.

User Rights

You have the following rights regarding your personal data:

  • Access – Request a copy of the data we hold about you.
  • Rectification – Request corrections if your information is inaccurate or incomplete.
  • Erasure – Request that your data be deleted, unless retention is required by law.
  • Objection – Opt out of your data being used for certain marketing or personalisation purposes.

Requests can be submitted through our customer support channels.

Changes to the Privacy Policy

Ex2 reserves the right to update this Privacy Policy from time to time to ensure legal compliance and best practices.

Any changes will be reflected here and take effect as soon as they are published. We encourage you to review this policy periodically.

Data Security & Contact Support

Ex2 prioritises the security of your information with the latest security technology standards and ongoing training for our team.

If you have any questions regarding this Privacy Policy or how your data is managed, please contact [email protected].

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